Last Updated: September 12, 2026

At Neon Makers, many products are made or customized specifically according to the customer's requirements. Because of this, cancellation, return, and refund eligibility may vary depending on the product and stage of production.

Order Cancellation

Customers may request cancellation before production of a customized order has started. Once production has started, cancellation may not be possible.

To request cancellation, contact us as soon as possible at [email].

Customized Products

Customized neon signs made according to customer-provided specifications generally cannot be returned simply because the customer has changed their mind or no longer wants the product.

Customers should carefully check their customization details before placing an order.

Damaged Products

If your order arrives damaged, please contact us within [48 hours] of delivery and provide photographs/videos showing the condition of the package and product.

We will review the issue and, where applicable, arrange a replacement, repair, or refund.

Incorrect or Defective Products

If we send an incorrect product or the product has a manufacturing defect, please contact us with your order details and supporting photographs/videos. We will review the issue and provide an appropriate resolution.

Refunds

Approved refunds will be processed through the applicable payment method and may take additional time to appear in the customer's account depending on the payment provider.

Contact

For cancellation, return, or refund questions:

Email: waqar.enliteweb@gmail.com